Frequently Asked Questions
Everything you need to know about your Skinstation journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options which deliver within 1-2 business days depending on your location.
Are your products cruelty-free?
Yes, Skinstation is committed to ethical beauty. All products featured on our store are 100% cruelty-free and never tested on animals.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our support team.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer consultations for skincare routines?
Absolutely! You can book a virtual consultation with one of our licensed estheticians via the 'Skin Quiz' section to receive a personalized product regimen.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.